It is within Ebay's capability to fix this if they do not want their site to imply a status that is misleading. If a shipping company does not HAVE (present tense) an item, it CANNOT be, "Shipped" (past tense).Īt the same time Ebay status can show 'shipped" while the shipper status is "awaiting acceptance" Seller should not be able to mark items, "Shipped" while retaining possession for more than 24 hours. The word, "Shipped" has a universally recognized definition and is PAST TENSE. (key events occur on actual carrier pickup that eBay shouldn't deceive buyers with)- FidoMaster🇺🇸 June 15, 2022Įbay facilitates deceptive shipping status: US eBay orders also deceptively show "SHIPPED" on the notification bell when only a label has been printed. Ironic, was just chatting with about this earlier. Shipment shall mean the act by which the merchandise is physically placed in the possession of the carrier.īeyond those legal and regulatory concerns, receiving notification that your order has "shipped" when in fact it has not is just a terrible buyer experience that erodes trust in the platform.
#My ebay orders code#
The US Code of Federal Regulations Part 435- Mail, Internet, or Telephone Order Merchandise gives this explicit definition of "shipment": Some people might say it's simply a semantics argument to split hairs between "tracking provided" and "shipped" - so why is the language eBay uses for notifications so important?įirst and foremost, when it comes to legal and regulatory matters governing everything from the FTC 30 Day Mailing rule to insurance coverage, carrier service commitments/terms of service and more - it all comes down to the simple question of who is in physical possession of the package and when that physical possession occurs. Poor Bruce now has to wait an additional 4 days for his new toy, which is like a whole month in dog years. At that point eBay updated the tracking to show "shipped" on June 29 and changed the estimated delivery date to July 5. Miraculously, a few hours later the package was finally actually taken to the post office and received an acceptance scan.
So I waited.and waited and on Wednesday there was still no acceptance scan and no indication the order had actually shipped, so I sent a message to the seller. So I patiently waited until the end of day and checked back only to find the order status page showed the much more accurate designation "tracking provided" - meaning a label had been printed, but the package was still not in the possession of the carrier.Īt this point, eBay still showed the latest estimated delivery date as July 1. My on site notification said "shipped" while the email confirmation used the more ambiguous "is being shipped" - which is it eBay?Īs a seller, I understand that this notification is triggered as soon as the tracking number is entered and that in most cases the tracking will show activity within a few hours once the package has been accepted by the carrier.
The first thing I noticed was a slight discrepancy in verbiage between the website and the confirmation email. On Monday morning I received a notification my order had shipped with an estimated delivery of June 30 - July 1 and here's where the trouble started. The order was placed on a Sunday and to my surprise the seller sent a message almost immediately confirming the order would ship on Monday, which is what I expected given the 1 day handling time stated on the listing but it's always nice to get reassurance - so far so good.
I'll save comments on the search and checkout side of things for another day and instead focus on just the post-purchase experience with this order. This is Bruce - Bruce loves tennis balls, but unfortunately even the toughest ones only last about 5 minutes with this power chewer, so I headed to eBay to see what kind of indestructible dog toys we could find as a replacement. Warning: gratuitous cute dog picture ahead! Regular readers know I spend quite a bit of time looking at eBay from the seller perspective but today I'll flip the script and take a look at the buying experience. Liz Morton ~ Founder Published: Updated: Jul 4 2022Įvery eBay buyer loves getting that order shipped notification but does shipped really mean shipped?
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